DEFINITIONS

DIVERTILAND
The water amusement park organised and operated by: SC DIVERTILAND Parks SRL, with J23/1474/2011, and CUI RO28556660 (hereinafter referred to as ‘Divertiland Parks’ or ‘the Operator’) at its authorised place of business in the commune of Chiajna, village of Chiajna, county of Ifov, Str. Divertismentului nr.1, email: contact@DIVERTILAND.ro, telephone: 0786722897, hereinafter referred to as DIVERTILAND or THE PARK.

VISITOR / USER / CUSTOMER
The natural person who holds a ticket for access to the Park.

TICKET
The document purchased both online and at the Park’s ticket offices, with Customer access to the Park being granted exclusively on the basis of the Ticket (or a special invitation issued for this purpose by the Operator).

BRACELET
The device that each visitor receives at the Park’s ticket office after paying for the ticket and which allows entry to the Park.

INFANT
A person aged between 0 and 3 years and 11 months who is accompanied by a parent/guardian/legal representative and for whom no entrance fee is charged.

CHILD
A person aged between 4 and 11 years old, accompanied by a parent/guardian/legal representative or another adult, for whom a specific entrance fee is paid.

MINOR
Any person aged between 12 and 16 who needs parental consent (download HERE) to access the Park and/or is accompanied by an adult upon entering the Park.

PARENTS/GUARDIANS/LEGAL REPRESENTATIVES/ACCOMPANYING PERSONS
Any adult accompanying a minor who will be responsible for that minor and is responsible for supervising a minor (under 16 years of age) or a person for whom, in accordance with legal provisions, assistance/supervision is required (e.g. in the case of persons with disabilities or special needs).
This person is liable for any damage caused by the minor they are accompanying or the person entrusted to their care, in accordance with the applicable legal provisions, as well as for any damage or injury suffered by the person they are accompanying.

PUPILS/STUDENTS
A person who holds a card/ID certifying that they are a pupil or student and who benefits from a special fare upon presentation of this document, provided that the document is endorsed by the competent educational institution for the current school/university year.

SENIORS
A person over the age of 60 who benefits from a special fare upon presentation of an identity document.

1. GENERAL PROVISIONS FOR ENTERING THE DIVERTILAND PARK

By paying the entrance fee, the Visitor/Customer/User agrees to the Terms and Conditions set out in this document and agrees to unconditionally comply with all the rules set out in this document, which the Visitor/Customer/User is required to read carefully prior to or at the latest at the time of purchasing the Ticket.
By entering the Park, any visitor implicitly confirms that they have read and agree to the Terms and Conditions set out in this document.
Receiving the access bracelet represents your consent as a Visitor/Customer/User to enter into a contract between the User and the Operator and, implicitly, to comply with the internal regulations.
Failure by the Visitor/Customer/User to comply with the obligation to inform themselves in advance about the Terms and Conditions applicable within the Park cannot be invoked, under any circumstances, to limit/exclude the liability of the Visitor/Customer/User or to attract the liability of the Operator in any way.

All Visitors/Users/Customers of DIVERTILAND, as well as their guests, are required to comply with these Terms and Conditions of Access, the provisions of the Highway Code within the DIVERTILAND car park and the meanings of traffic signs, as well as the instructions of the staff operating the attractions.

All the rules mentioned in this document are implemented exclusively for the purpose of ensuring a pleasant and safe experience for visitors to the DIVERTILAND water park.
If the Visitor/Customer/User does not agree with the provisions contained in this document, either in part or in full, they are obliged NOT to visit the DIVERTILAND park.

2. ACCESS CONDITIONS AND OPERATOR RIGHTS
2.1. Depending on the type purchased, tickets entitle the holder to access DIVERTILAND according to their validity and price for the days and hours for which they were purchased.
2.2. After purchasing access tickets, both online and at the park’s ticket office, you are entitled, within the limits of available places, during DIVERTILAND’s operating hours, to access, without any additional payment, exclusively the following facilities available within the DIVERTILAND perimeter: parking, sun loungers, umbrellas, attractions, sandy areas, changing rooms, toilets and showers. Additional fees may be charged for access to any other facilities, depending on the type of facility.
2.3. Access to DIVERTILAND is only permitted with a plastic or paper access wristband, which can be obtained from the ticket office located within DIVERTILAND. For tickets purchased online, the access wristband will only be issued after the ticket details have been verified. At the end of the visit, the wristband will be handed over to the control agents at the park exit. Access to the pavilions is granted only after paying an additional fee at the ticket office, included in the price list communicated in advance. No reservations are accepted.
2.4. By entering Divertiland, you agree to accept these Terms and Conditions of Access and understand and agree that DIVERTILAND reserves the right:
a) to unilaterally modify DIVERTILAND’s operating schedule or these Terms and Conditions of Access, or to close DIVERTILAND in the event of unfavourable weather conditions and/or in the event of any situations that may endanger visitors and/or following any measures imposed by the authorities, giving prior notice (to the extent possible) by any means (on the DIVERTILAND.ro website or by display within DIVERTILAND).
b) to no longer allow Visitors access if there are no more places available in DIVERTILAND, the maximum capacity being 7,000 people.
c) to restrict access to Visitors if it considers that their presence or conduct within the Park could in any way damage the image of DIVERTILAND or could negatively affect the experience of other Visitors to the Park.
d) to limit free access to DIVERTILAND during certain special events.
e) to photograph and film any person or group within the park at any time for promotional purposes and to use the images for its own Facebook page or in other media, including online;
By simply entering DIVERTILAND, you agree without any other prior formality that DIVERTILAND may use the image thus captured in its advertising campaigns carried out in Romania and abroad, agreeing to its reproduction on various types of media, its display on the DIVERTILAND website, and on billboards located in public spaces in accordance with the applicable legislation;
e) to prohibit at any time during the operating season the access of any Visitor/User of DIVERTILAND, without explanation, with compensation limited to the value of the admission ticket paid.
f) The loss, damage or non-return of the access bracelet or the safety deposit box bracelet entitles the Operator to collect their value, according to the price displayed at the cash desk.

2.5. DIVERTILAND PARKS – shall not be liable in any way for damages of any kind, including bodily injury, caused by the failure/improper compliance by DIVERTILAND Visitors/Users/Customers with any of the obligations/provisions contained in the Terms and Conditions or any legal provisions in force. This clause also applies in situations where the Park staff informs Visitors/Users/Customers of their obligations (such as when using the Park’s facilities) and they fail to comply with the obligations communicated to them.

3. OPERATING HOURS AND ACCESS
3.1. The operating hours and access to the pools are:
• MONDAY to FRIDAY between 10:00 a.m. and 6:00 p.m.
• Weekends and public holidays between 10:00 a.m. and 8:00 p.m.

Access to the slides is permitted during the following hours:
• MONDAY to FRIDAY between 11:00 a.m. and 5:00 p.m.
• Weekends and public holidays between 11:00 a.m. and 6:00 p.m.

DIVERTILAND reserves the right to change these operating hours at any time without prior notice. Closing time is the time at which you must leave the premises. In the event of extreme weather conditions/unforeseen circumstances that require the immediate closure of the Park, all DIVERTILAND Visitors/Users/Customers must leave the Park premises immediately, as requested by staff.
3.2. Visitors will go through a security check at the entrance and will be asked to open their bags. Security staff have the right to check the contents of visitors’ bags to make sure there are no items/products that aren’t allowed in the park.
3.3. Leaving the DIVERTILAND perimeter (which excludes the parking area) permanently or temporarily means the cancellation of the Wristband without any compensation and/or reimbursement of its cost by DIVERTILAND/the Operator.
3.4. Access to DIVERTILAND is only permitted during the hours of operation displayed and only on the basis of the Wristband available at the DIVERTILAND cash desk after payment of the entrance fee. It is forbidden to enter DIVERTILAND with a Wristband belonging to another customer and/or to lend it to someone else, as access is strictly individual.
3.5. The following are prohibited within the DIVERTILAND perimeter:
a. access with food products (except for food for people with allergies or intolerances or infants) or any type of beverage, coolers, balls, mattresses, inflatable items and/or weapons of any kind, including sharp/breakable objects.
b. access by persons under the influence of alcohol, drugs and/or other prohibited and/or hallucinogenic substances
c. access by persons not wearing appropriate footwear or clothing. Customers must have a swimsuit, towel and slippers/flip-flops.
d. access with animals of any kind
e. access with roller skates or bicycles or their use
f. photographing, filming or recording for commercial purposes without the prior written consent of DIVERTILAND representatives
g. nudity and toplessness as well as any other indecent behaviour
h. destruction and/or damage to any equipment, facilities or furnishings within DIVERTILAND
i. touching/damaging decorative objects
j. access to green spaces anywhere within the DIVERTILAND perimeter, as well as areas expressly marked as inaccessible to DIVERTILAND visitors/users by distinctive signs.

3.6. Minors under the age of 12 are only allowed access if accompanied by an adult. As an exception, minors aged between 12 and 16 are allowed access without being accompanied by an adult if they present a parental consent form completed and signed (can be downloaded HERE) by one of their parents/legal representative/guardian upon entering the Park. Divertiland Parks assumes no responsibility if minors under the age of 16 violate this obligation to be accompanied by an adult.
3.7. Responsibility for non-compliance by children/minors, whether or not they are accompanied by their parents/legal representative/guardian, with these Terms and Conditions of Access, for any acts and material damage caused by children, as well as responsibility for the physical integrity of children, lies exclusively with the parent/legal representative/guardian. DIVERTILAND assumes no obligation and/or liability in this regard.
3.8. Entertainment facilities may only be accessed after reading the instructions displayed on the information and signage panels.
3.9. BEFORE accessing the pools and attractions, it is mandatory to take a shower beforehand.
3.10. Access to the slides and pools must be done without having consumed excessive food and drink beforehand, in order to prevent the possibility of health problems (including heart attack, stomach problems or similar). Also, the slides should not be used if you’ve taken any meds that affect your concentration, orientation, or decision-making skills. Pregnant women and people who’ve recently had surgery should avoid using the slides or any attractions that could affect their health.
3.11. Persons who, due to physical or mental disabilities, require supervision may visit DIVERTILAND only in the presence of an accompanying adult.

4. RULES OF CONDUCT AND ATTRACTION USAGE REGULATIONS

As a visitor, you acknowledge and accept that by using the facilities/attractions within DIVERTILAND, there is a possibility of injury (in situations such as tube overturns in slides, collisions within or against the slide, collisions in pools or against pool edges, etc.). In such cases, you accept that DIVERTILAND is not liable for any damage to your life, body, or health resulting directly from actions of the User/Client, another Client, or from conduct contrary to the warnings and usage recommendations of the park’s attractions.

Before using DIVERTILAND’s facilities, entertainment means, or attractions, you are required to carefully read and strictly follow the specific rules of use for each attraction. You must also assess whether you possess the necessary physical and mental abilities to use a particular attraction (e.g., do not use a slide that you consider too dangerous/tall/fast for yourself), in order to avoid accidents caused by fear, anxiety, or panic attacks. Various rules/instructions are displayed on panels located near each attraction. Please note that the purpose of any limitations is strictly to ensure the safety of each User and is in accordance with the manufacturer’s operating, installation, and usage instructions for such entertainment facilities/attractions.

You are required to follow the instructions given by DIVERTILAND staff and refrain from any behavior or action that does not comply with such instructions. Full and exclusive responsibility lies with individuals who fail to respect these rules or the recommendations/requests contained in this document.

Parents/guardians/accompanying persons/legal representatives are responsible for any damages or accidents caused by minors (under 16 years of age). These adults are directly responsible for the safety and supervision of minors and are required to read and explain the attraction instructions and the park’s rules of conduct to them. This clause applies accordingly to the parents/legal representatives of minors aged 12 to 16 who are allowed to enter DIVERTILAND unaccompanied, in accordance with the provisions of Article 3.6. above.

Within the perimeter of DIVERTILAND, especially in pool areas and near entertainment equipment, there are wet surfaces that may cause slipping, as well as abrasive surfaces designed to reduce slipping. Therefore, maximum attention must be paid when walking on stairs, tiles/pavement, and any wet and/or abrasive surfaces. Increased caution is required due to the high risk of slipping and falling.

For their own safety, visitors must also comply with the following rules:

a. Do not touch electrical wires or panels.
b. Do not use your phone or any other communication device inside the pools or while using the water slides.
c. Do not stand within the operating range of entertainment equipment being used by another person.
d. Do not use DIVERTILAND attractions if you have consumed alcoholic beverages or if you suffer from medical conditions which may include, but are not limited to, fainting, cardiac arrhythmias, heart diseases, hypertension, phobias, or episodes of loss of consciousness. The operator assumes no responsibility for any incidents occurring within DIVERTILAND as a result of pre-existing medical conditions, failure to follow staff instructions, or failure to comply with attraction usage guidelines.
e. During showers, use appropriate footwear (non-slip sandals/slippers) to avoid any risk of slipping or injury.
f. Respect the designated access space to the showers.
g. Do not use the shower if you are intoxicated, experiencing stomach discomfort, or under the influence of toxic substances.
h. To avoid accidents, it is strictly forbidden to open umbrellas during periods of strong wind. In the event of an incident caused by disregarding this rule, full and exclusive responsibility lies with the person(s) who violated it.

5. CODE OF CONDUCT

Visitors must behave in a way that does not endanger safety, tranquility, order, or cleanliness within DIVERTILAND. Therefore, visitors are required to comply with the following rules:

a. Children/minors must be supervised at all times during their stay at DIVERTILAND, including in the parking area.
b. DO NOT leave your personal belongings unattended anywhere within the DIVERTILAND perimeter, including the parking area. DIVERTILAND is not responsible for items left unattended, forgotten, lost, or stolen.
c. It is strictly forbidden to bring, use, or abandon any sharp or breakable objects within the DIVERTILAND premises (on beaches, in pools, on slides, or elsewhere) that could cause injury.
d. Wearing jewelry, watches, glasses, or other metal or fragile accessories is prohibited while using the slides.
e. Smoking is only permitted in designated and marked areas.
f. Cleanliness must be maintained at all times; disposing of waste outside designated bins is prohibited.
g. Inflatable equipment may only be used in pools and on designated slides. Use or storage of such equipment outside these areas is prohibited.
h. Access to pools or slides is only permitted with appropriate swimwear (e.g., swimsuits, swim briefs, or dedicated swim shorts).
i. Children under the age of 3 must wear special swim diapers in the pool. Children under the age of 5 must wear inflatable armbands in the pool.
j. Visitors/users of DIVERTILAND who cannot swim are prohibited from using the pools (except for those with a depth of less than 1 meter for adults). Use of such facilities is at their own risk.
k. It is mandatory to follow all signs and notices displayed throughout DIVERTILAND (including in the parking lot), as well as instructions given by lifeguards and supervisory staff. Visitors must also maintain a safe distance from one another, especially when using slides. Slide use is only permitted upon the signal of supervisory staff (lifeguard).
l. Jumping, diving, pushing, shoving, and any physical or verbal aggression are strictly prohibited anywhere within DIVERTILAND.
m. Any inappropriate or violent behavior that may cause injury or discomfort to other visitors is strictly forbidden. In the event of such incidents, DIVERTILAND staff or security may require the individual to leave the premises, without a ticket refund or any form of compensation.
n. Vehicles may not be left in the DIVERTILAND parking lot after closing hours, and must be parked in accordance with the designated markings. Leaving vehicles with keys in the ignition, engine running, windows open, lights on, or with animals/children inside is strictly prohibited. Vehicles must be properly shut down when parked.
o. The use of beach umbrellas is prohibited during strong winds or whenever requested by the Operator.
p. Access to pools and the use of water installations is not allowed during unfavorable weather conditions or any other unforeseen situations that could endanger visitors.
q. Entering the pool or using slides while improperly dressed (i.e., in anything other than swimwear) is prohibited. Bringing food or beverages into the pool or slide areas is also not allowed.
r. Individuals suffering from skin conditions, open wounds, or any contagious illnesses that may endanger the health of other visitors are prohibited from using pools or other facilities. By entering DIVERTILAND, visitors declare that they are in good health and do not suffer from any contagious or skin-related illnesses, with no additional formalities required.
s. Selling, promoting, distributing samples, recruiting, or conducting interviews within DIVERTILAND without prior written approval from the Operator is strictly prohibited.
t. The sale, purchase, consumption, or possession of drugs or any substances prohibited by law is strictly forbidden within DIVERTILAND.
u. Stealing items belonging to others or engaging in any action/inaction that results in the violation of legal provisions is strictly prohibited.
v. Restrooms must be used exclusively for physiological needs. The discharge of human fluids outside designated toilets is strictly prohibited. Access to changing rooms, restrooms, and showers is only permitted to individuals wearing appropriate footwear.

6. TICKET PURCHASE AND PAYING AT RESTAURANTS

6.1 Tickets can be purchased directly at the park’s ticket office or online, exclusively through the website DIVERTILAND.ro. Your personal data will be processed in accordance with the Terms and Conditions and the Privacy Policy of the online payment processor.

Tickets are valid for a single entry only and are non-refundable, regardless of the purchase method.

Resale of DIVERTILAND access tickets for commercial purposes or for any other reason is strictly prohibited. DIVERTILAND reserves the right to initiate legal proceedings to recover any damages suffered, including the right to claim compensation.

6.2 All purchases at Divertiland are made using rechargeable wristbands or bank cards.
Cash is NOT accepted.
To add credit, go to a recharge point located at one of the following 3 locations:

• entrance,
• souvenir shop,
• wave pool.

7. THE RIGHT OF DIVERTILAND / THE OPERATOR TO MODIFY THESE TERMS

We reserve the right to review and amend these Terms at any time at our sole discretion.

You will be subject to the policies and Terms in force at the time you use this website, unless a legal or governmental authority requires changes to be applied retroactively. In such cases, those changes will also apply to any orders you may have placed prior to the update.

8. USE OF THE DIVERTILAND WEBSITE

This document (together with all documents referenced herein) sets out the terms and conditions governing the use of the www.divertiland.ro website and the purchase of tickets through it.

Please read our Cookie Policy (available on the website) and our Privacy Policy (also available on the website), collectively referred to as the “Data Protection Policies,” before using the website or placing any orders through it. By using divertiland.ro and/or placing an order through the online ticketing platform, you expressly acknowledge and accept these Terms and the Data Protection Policies, and you agree to comply with them fully.

We reserve the right to amend these Terms and the Privacy Policy at any time, without prior written notice. It is your responsibility to check the Terms and Conditions and Privacy Policy regularly, as the versions in effect at the time of website use will apply.

If you have any questions regarding the Terms and Conditions or the Privacy Policy, you may contact us at any time using the contact details provided.

By using this website and/or placing any online ticket order through it, you agree to:

8.1. Use the website solely for informational purposes, to submit legitimate inquiries, or to place orders.
8.2. Not place any false or fraudulent orders. If we have reasonable grounds to suspect that such an order has been placed, we reserve the right to cancel it and inform the relevant authorities.
8.3. Provide us with a valid email address, phone number, and/or other accurate contact information. You also consent to us using this information to contact you if necessary (see our Privacy Policy).

If you fail to provide all required information, we may be unable to complete your order.

9. YOUR DATA AND VISITS TO THIS WEBSITE

The personal data and information you provide will be processed in accordance with our Privacy Policy, available at: https://www.divertiland.ro/privacy-policy/?lang=en

By using this website and/or placing an online ticket order, you expressly and unequivocally consent to the processing of this information and data, and you declare that all information and data you have provided are true and accurate. In the event that the information or data provided does not belong to you, you confirm that you have obtained the prior written consent of the rightful owner before submission.

10. CYBERCRIME

Under no circumstances may the user use this website in a way that disturbs public order, contravenes public morality, is abusive, illegal, or infringes on the intellectual property or copyrights of others. Furthermore, the user must not engage in activities (e.g., spam, viruses, trojans) or actions that disrupt or prevent others from using the services.

By violating this provision, you may commit a criminal offense under applicable law. We will report any such violation to the appropriate law enforcement authorities and cooperate with them to disclose the identity of the offender. In the event of such a breach, your right to use this website will immediately cease. We also reserve the right to restrict your access to the website for the maximum period permitted by law.

11. LINKS FROM OUR WEBSITE

Our website may contain links to other websites or materials owned by third parties. These links are provided for informational purposes only, and we have no control over the content of those websites or materials. Consequently, we accept no responsibility for any loss or damage that may arise from the use of such links.

12. SUGGESTIONS AND COMPLAINTS

For suggestions, requests, or complaints, you can contact us by filling out the online form, sending an email to contact@DIVERTILAND.ro, or by completing the feedback form available on-site within the park.

The response time is up to 30 calendar days from the date your message is received by DIVERTILAND.

13. GOVERNING LAW AND JURISDICTION

The use of our website and the purchase of tickets through it shall be governed by Romanian law.

Any dispute arising from or in connection with the use of the website will be subject to the jurisdiction of the Romanian courts.

Last updated: June 12, 2025